Carpet Chat—A blog for all things carpet!

Why Over-Wet Carpets While Cleaning?

In a previous post, a video showed how easily a certain brand of carpet could be cleaned even after being soiled and trampled by zoo animals for three weeks. Professional cleaners were called in and they used hot water extraction (steam) cleaning to clean the carpets. And clean the carpet they did! However, they used a lot of water during their cleaning and sloshed that water all over the place. Very unprofessional! Now, admittedly, perhaps they needed to use that amount of water to clean elephant dung that had been mashed into carpeting for a three week period, but that detracted from the effectiveness of the video. In your home, Cline Services would never over-wet your carpets!

Did Your Last Carpet Cleaner Talk More
on His Cell Phone Than Clean?

Is there anything more annoying than someone talking on a cell phone in a restaurant? Or perhaps the line at the bank? OK, perhaps most of us have been guilty of one of these at least once, but hopefully most of us don’t take calls all the time. After all, Charlotte, NC is a Southern city and we Southerners supposedly have manners. For some reason, however, small business people in particular tend to take calls everywhere.

Taking Cell Phone Calls Is Not Good Business

While trying to provide good customer service to everyone, a one person shop will often take calls as soon the phone rings. However, by taking calls on the job, is this providing good customer service to the most important person—the current client? Think about it from the customer’s point of view. Wouldn’t you want your carpet cleaning guru to concentrate on the present job rather than trying to multi-task handling questions from other customers or booking appointments? Just how attentive to stains or proper carpet care can someone be if they are chatting on a cell phone? Would you trust them with your upholstery cleaning? Or even to clean a mattress?