Carpet Chat—A blog for all things carpet!

If you want to learn a thing or two about carpet, the carpet cleaning industry, or even upholstery and its maintenance, then this is the place for you! Get information or start a conversation. Cline Services wants to hear from you! So please, post your comments and feel free to share any post you find interesting with your friends, family, or favorite social media outlet.

No Need To Over-Saturate

March 5, 2013 by Leave a comment

Why Over-Wet Carpets While Cleaning?

In a previous post, a video showed how easily a certain brand of carpet could be cleaned even after being soiled and trampled by zoo animals for three weeks. Professional cleaners were called in and they used hot water extraction (steam) cleaning to clean the carpets. And clean the carpet they did! However, they used a lot of water during their cleaning and sloshed that water all over the place. Very unprofessional! Now, admittedly, perhaps they needed to use that amount of water to clean elephant dung that had been mashed into carpeting for a three week period, but that detracted from the effectiveness of the video. In your home, Cline Services would never over-wet your carpets!

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Published in Carpet Cleaning

Quality over quantity

March 3, 2013 by Leave a comment

When you hear a phrase like “artisan cheese,” “micro-brewery,” “small batch anything,” “designer” or “gourmet,” the first thing that comes to mind is QUALITY. (And OK maybe price, but more on that in a moment.)

So why would you settle for a “fast food type” of carpet cleaner to take care of something as expensive and important as your carpeting? As owner-operator of my company, Cline Services, offering carpet and upholstery cleaning in the Charlotte, NC area, my main objective is personal service to get my customer to call me back again and again. And I keep my prices more than competitive by keeping my overhead low (a home office), using trusted, experienced part time assistants, and buying materials in bulk or special pricing just to name a few. And with twenty years of experience just with my own company, that’s a value you can't put a price on.

And I don’t offer a menu that reads like a book. No tile cleaning, no wood floor cleaning, no flood restoration.

And there’s a phrase I like to use when comparing me to the large companies: When you hire me, you get ME. You’ll know who's coming to your door. Each and every time.

Thanks, Chip Cline.

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Published in Carpet Cleaning

Chatty Cleaners

March 3, 2013 by Leave a comment
No Cell Phones Allowed image

Did Your Last Carpet Cleaner Talk More
on His Cell Phone Than Clean?

Is there anything more annoying than someone talking on a cell phone in a restaurant? Or perhaps the line at the bank? OK, perhaps most of us have been guilty of one of these at least once, but hopefully most of us don’t take calls all the time. After all, Charlotte, NC is a Southern city and we Southerners supposedly have manners. For some reason, however, small business people in particular tend to take calls everywhere.

Taking Cell Phone Calls Is Not Good Business

While trying to provide good customer service to everyone, a one person shop will often take calls as soon the phone rings. However, by taking calls on the job, is this providing good customer service to the most important person—the current client? Think about it from the customer’s point of view. Wouldn’t you want your carpet cleaning guru to concentrate on the present job rather than trying to multi-task handling questions from other customers or booking appointments? Just how attentive to stains or proper carpet care can someone be if they are chatting on a cell phone? Would you trust them with your upholstery cleaning? Or even to clean a mattress?

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Published in Carpet Cleaning

Video Proves Superior Carpet Cleaning Method

February 22, 2013 by 1 comment

Video Proves Which Cleaning Method
Carpet Manufacturer’s Prefer

Have you seen this video? Mohawk Carpeting made a video touting their new SmartStrand carpets. They laid down carpet in the pens of several zoo animals at the Dallas Zoo—elephants, rhinos and camels—and let the animals do what they naturally do. Yes, that means urinate, defecate, trample and track in mud and dirt onto the carpets. And they did it for three weeks! You can imagine how ruined a carpet would be with a pachyderm putting its full weight onto it over a three week period. Of course, rhinos and camels are no lightweights, either! Not only did the animals trample the carpets, they trampled their waste into them, too. The zookeepers didn’t think the carpets would stand a chance of ever getting cleaned. Thus, the Mohawk Zoo Challenge!

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Published in Carpet Facts

Idle Rentals Need Carpets Cleaned

February 19, 2013 by Leave a comment

House with For Rent sign in frontCharlotte Rental Property Sitting Idle?

Everyone knows times are tough but it looks like the Charlotte area is beginning to see some much-needed action on the home sales and rental property movement fronts. After years of it being a “buyer’s market,” it looks like things are finally starting to level out. Sellers are getting their fair share again! While this is certainly good news for home owners and realtors trying to move these properties, what about the rentals? If you are a Charlotte area rental property owner, developer or seller, have you been letting your properties sit idle during the last few years? It’s time to spruce them up so you can move them! If rentals have been sitting idle for some time, they can collect dust on the carpets, even if no one has been tracking dirt or otherwise messing up the place.

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